Shipping Policy
We offer worldwide shipping.
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
⸻
2. Shipping Time
• Belgium & EU: 2–7 business days
• International: 5–14 business days
For items that are temporarily out of stock (pre-order), please allow up to 14 days for shipment . You will receive a notification once your order has been dispatched.
Shipping times are estimates and may vary due to customs, holidays, or carrier delays.
⸻
3. Tracking
Once your order is shipped, you will receive a tracking number via email.
⸻
4. Lost or Delayed Packages
Pure Elegance is not responsible for delays caused by shipping carriers or customs.
Please ensure your shipping address is correct. We are not responsible for lost packages due to incorrect addresses.
⸻
5. Custom & Duties
International customers are responsible for any customs fees or taxes.
Have a question, need advice, or would like to learn more about our products? Our team is here to assist you. Simply fill out the contact form and we will get back to you within 48 hours. You can also contact us directly via email info@pureelegancehair.be