Returns & Refunds

1. General Policy

We want you to love your purchase. Due to the nature of our products, including raw human hair bundles, closures and frontals we have specific policies in place to protect the quality, hygiene, and authenticity of our products.

Please read this policy carefully before placing your order. By purchasing from our store, you acknowledge and agree to the terms outlined below.

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2. Pre-Order Policy

All pre-order items are specially reserved or sourced for the customer and are not part of our ready-to-ship inventory.

Because pre-order products are prepared specifically for you:

* Pre-order items are final sale.
* Pre-order items cannot be cancelled, returned, exchanged, or refunded once the order has been processed.
* Estimated delivery times are provided as an indication and may vary due to supplier availability, production times, shipping delays, or customs procedures.

By placing a pre-order, you confirm that you understand and accept the pre-order terms before completing your purchase.

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3. Hair Extensions & Hygiene Policy

For hygiene and quality control reasons, all hair products are shipped in sealed packaging.

Hair bundles, wigs, closures, frontals, and other hair extension products can only be considered for return if:

* The original seal is completely intact.
* The packaging has not been opened.
* The hair has not been worn, installed, brushed, washed, dyed, cut, altered, or exposed to any products.
* All original tags, labels, and packaging are still attached.

Once the hygiene seal has been broken or the product has been opened, the item is considered used and is not eligible for return or refund.

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4. Eligible Returns

If your order qualifies for a return, you must contact us within 14 days of receiving your order.

To request a return:

1. Contact our customer service team with your order number.
2. Provide clear photos/videos showing the condition of the item and packaging.
3. Wait for return approval before sending anything back.

Items returned without prior approval may not be accepted.

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5. Return Conditions

Approved returns must:

* Be unused and in original condition.
* Have the original hygiene seal intact.
* Include all packaging, tags, and accessories.
* Be shipped using a trackable shipping method.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

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6. Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If you receive:

* A damaged product,
* The wrong item,
* A missing item,

please contact us within 48 hours of delivery with photos or video evidence.

Claims submitted after this period may not be accepted.

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7. Refund Process

Once we receive and inspect an approved return, we will notify you of the outcome.

If approved:

* Your refund will be processed to your original payment method.
* Refund processing times depend on your payment provider.
* Shipping costs are non-refundable unless the error was caused by us.

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8. Order Cancellations

Orders cannot be cancelled once they have been processed, prepared, shipped, or entered into production.

Pre-orders cannot be cancelled after confirmation.

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9. Exchange Policy

We do not offer exchanges on opened or used hair products.

If an exchange is approved, the product must meet all return conditions listed above.

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10. Contact Information

For questions regarding refunds, returns, or your order, please contact our customer support team before sending any items back.

Thank you for understanding and respecting our hygiene and quality standards.